"emotional labor syndrome"

When Saying 'It Is Okay, Customer' Becomes Too Hard: Escaping Emotional Labor Exhaustion

Did you struggle today repeating 'It is okay, customer' and 'Yes, understood, customer'? Have you ever felt that, while wearing a mask and smiling without realizing it, you are becoming increasingly empty inside? Setting aside your own feelings to accommodate those of others can leave you feeling as though you have lost yourself. Today, let us warmly explore this heavy, stifling feeling together.